TracFone Terms & Conditions:
By activating your TracFone service ('Service'),
customer ('You') acknowledges and agrees to the
following terms and conditions:
To maintain TracFone Wireless service and keep
your TracFone phone number, you must purchase and add
an additional TracFone Prepaid Wireless Airtime card
before the due date that is displayed on the TracFone.
If you do not purchase and add additional airtime prior
to the due date, your TracFone service will deactivate
and you will lose your TracFone telephone number.
TracFone Airtime cards expire one year from the
date of purchase from an authorized TracFone retailer.
Airtime units added to your TracFone do not expire with
TracFone Prepaid Wireless Airtime rate plans,
card denominations and these Terms and Conditions of
Service are subject to change without prior notice.
Tampering or falsification or entering of codes
not properly authorized by TracFone, or the
unauthorized use of your TracFone, may result in
immediate discontinuance of Service and prosecution to
the full extent of the law. TracFone reserves the right
to cancel any service without notice.
TracFone Prepaid Wireless Airtime is issued in
unit increments. Units are deducted from the TracFone
wireless phone in the following manner:
Number of units charged per minute of Airtime
used 1 Unit = 1 minute of local or long distance calls
made from inside your home calling area. 2 Units = 1
minute of roaming calls made from outside your home
calling area. 0.5 Units = 1 text message.
For Single Rate phone models 1 minute of local,
long distance or roaming calls = 1 unit of airtime
Receiving text messages = no charge Sending text
messages = 0.3 units per message Your TracFone will
only operate with TracFone Prepaid Wireless Airtime
cards and cannot be activated with other wireless or
cellular services. The purchase of TracFone wireless
airtime cards is non-refundable.
You will be charged for all time during which the
TracFone is connected to, or using, the wireless system
of the carrier or any other provider of wireless or
ancillary services. Use of a wireless system typically
begins when the user initiates a call by pressing the
'send' or 'call' button or upon receiving a call and
does not end until the user presses the 'end' button or
the call is otherwise terminated. All phone calls are deducted
in full-unit increments; partial airtime usage is
rounded up to the next unit.
For outbound calls, you may be charged airtime
for incomplete and/or busy-no answer calls. With
incoming calls, you will be charged airtime upon
pressing any key on the keypad to answer the call.
No credit is given for dropped calls. 911 Calls
are FREE. If you are in an area where your phone is
searching for a signal or there is no signal, it is
highly probable that a call to 911 will not go through.
Do not rely on this function in an emergency situation.
Locate the nearest landline phone and call for help.
Calls such as 411 and 611 are not free with TracFone
and shall be charged at regular airtime rates. Please
refer to the 'Number of units charged per minute of
Airtime used'section, above.
TracFone does not control whether toll charges
apply to calls made to your TracFone. Those charges are
governed by the rates and charges set by the callers
service provider. You will not be able to make or
receive calls on your TracFone from or to any location
outside of the Unites States, Puerto Rico or the U.S.
Virgin Islands. To make international calls, you will
need to purchase a prepaid international long distance
calling card that permits 1-800 dialing access. You may
purchase at www.PhoneCards4All.net. Your TracFone will
deduct units at regular airtime rates for calls to any
1-800 number, including our Customer Care 1-800 number.
Caller ID, Call Waiting, Voice Mail and Text
Messaging may not be available in analog service areas
or outside your home calling area. Airtime units are
used when you access your voice mail or retrieve voice
mail messages from your TracFone and send or read
received text messages.
You must accept the TracFone telephone number
assigned to your TracFone at the time of activation.
Service is subject to transmission limitations
caused by atmospheric, topographical and other
conditions. Further, Service may be temporarily refused,
limited, interrupted or curtailed due to system capacity
limitations, technology migration or limitations imposed
by the carrier, or because of equipment modifications,
upgrades, repairs or relocations or other similar
activities necessary or proper for the operation or
improvement of the carriers radio telephone system. Trac
Fone shall have no liability for Service failures or
limitations of Service.
Keeping Your Service Active During the first 60
days from phone activation, when you add a single 40,
100, 200, or 400-minute TracFone Prepaid Wireless
Airtime card, your active service period or due date
will extend 60 days from the date the new card is added.
After your first 60 days from phone activation, when you
add any one of these cards, your due date will be
extended 60 days from the current due date to a maximum
of 120 days. When you add two or more of these cards
during or after your first 60 days from phone
activation, your due date will extend to a maximum of
120 days from the date the new cards are added. The due
date can be extended past 120 days, up to 365 days from
the date you add a TracFone 1 year prepaid wireless
service card or Double Minute prepaid plan card. The due
date can be extended to a maximum of 730 days from the
date you add any combination of the 1 year prepaid
wireless service card and/or the Double Minute prepaid
If you do not purchase and add additional airtime
prior to the due date, your TracFone service will be
deactivated and you will lose your TracFone phone
number. Even if your service is deactivated, your Trac
Fone can be reactivated by purchasing and adding any
TracFone Prepaid Wireless Airtime card. However, once
reactivated, your TracFone will be assigned a new phone
number. Airtime which remained at the time of
deactivation will remain on your TracFone if it is
reactivated within 60 days from the deactivation date.
However, airtime which remained at the time of
deactivation will be lost if your TracFone Service
remains deactivated longer than 60 days.
Remember, you must purchase and add a new Trac
Fone Prepaid Wireless Airtime card before the due date
is reached in order to keep your TracFone service
active, even if you have units remaining. You can find
TracFone Prepaid Wireless Airtime cards at the retailer
where you purchased your TracFone.